Thank you for shopping at ER Couture!
We are confident that you'll be satisfied with your order. However, if for any reason you are not, please exchange within 14 days from the date of delivery.
Returned items must meet all the following criteria:
- Item should not be worn
- Item should be in its original new condition
- Item should not be washed
- Item should be in original packaging and has all original tags attached
- Item should be mailed back to ER Couture within 14 days from the date of delivery.
We reserve the right to refuse the exchange if the above conditions are not met.
Customers are responsible for the shipping fee sending back the items to us.
Sale-items and custom-made items can’t be exchanged.
Please note that our free tailored service does not include our sales-garments. We can accommodate alterations for an additional charge.
* Please make sure the product is wrapped carefully to prevent damaging while transferring the package.
Notice: Before exchanging an item, please kindly contact us firstname.lastname@example.org or call us at our hotline 028 37 442 411 to make sure that the exchange items have enough stock of the required size.